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Just attended a splendid presentation of the way Lego has been actively seeking to and succeeding in involving passionate users in the life of the Mindstorms product line. Lego's people noticed that Mindstorms was generating a lot of passionate contributions and involvement by the community of users, many of whom were absolutely not kids but male adults. The product seems to have been outrageously successful in the Silicon Valley, where the local tech enthusiasts seem to be the typical customers. The product was being hacked and transformed in all sorts of ways... So Lego's people decided to really engage in a very intense interaction with their customers and to let them influence the life of the product to a very large degree. They set a few very simple rules to manage the community of carefully screened engaged users: respect, positive contribution and giving Lego a veto right on how the product would evolve... Today, it's one of the best known examples of how powerful a genuine engagement with customers can be to drive buzz, word of mouth and basically to make it possible for a lovemark to emerge. There's even the case of famous author Chris Anderson who went on to build a drone using a Mindstorms NXT control module...
Here's a nice little video about Mindstorms:
Great news for my friends at OpenSpime who got the nod from Joi Ito who joined their Board of Advisors. That's just a dream asset to have for their team. Getting the right advice from the right early supports is one of the most powerful ways I know for a start-up to take off beautifully. Here's their announcement.
These guys are clearly embarked on something that fits very well my definition of a business quest and they do seem to be able to attract top talent to guide them in the uncharted waters ahead.
To many people the very idea that growth can be a problem for a business may sound strange. Yet, growth is the cause of demise of many new ventures and proper management of business growth is one of the most critical tasks for managers to perform. I put together some slides to outline some very important aspects of growth sustainability mainly from the financial perspective. Hopefully it will give entrepreneurs some food for thought. Enjoy and please let me have your feedback.
Nowadays a day seldom goes by without some piece of news regarding the sorry state and dismal prospects of the Earth's environment. These are the days of inconvenient truths. Opinions are numerous, conceptual ideas abound, more or less scientific and rigorous conclusions widely distributed and each person responds in their own way. Some will feel anxious, others don't know or pretend not to know (so they can drive an over-sized car with an engine that makes a noise that is music to their ears), others still feel a century is too long a time to worry and a few do what they can to help.
The point however is that we all seem to be like drivers or airplane pilots deprived of instruments, flying or driving blindly in the worrying knowledge that the wall we will hit is getting dangerously close. That's the key issue: we lack data about the impact of our daily micro-decisions on the environment even though there are all sorts of calculators of environmental impact out there. What we do not have is a means to measure what is going on as it's happening, which is really a pity in a world so connected. That's precisely one of the challenges OpenSpime, the self proclaimed "infrastructure company for an open internet of things", seems to be addressing with a pretty cool infrastructure that combines sensors, software, the Internet and mashups to deliver actual maps of carbon dioxide emissions. A good friend of mine is their CTO and I am impressed with what these guys are presenting in this video:
Currently attending a panel with Lance Maerov, the SVP Corporate Development (read M&A) for WPP and Trevor Kaufman, the CEO of Schematic, a company they bought last year as part of their string of nearly a hundred acquisitions and investments in 2007. They're talking about how traditional agencies are acquiring and investing to stay relevant in the years ahead. I have a short excerpt in the video below, but here is a summary of interesting points:
OnMedia_NewNewAgency
Video sent by alexpapa
Being in NYC these days, I am spending quite some time observing the city and its people as well as watching those huge screens displaying TV programs on the avenues of the city that never sleeps. These are uncertain times for the US economy and one of the things I was looking for was how people would react to that. First of all, I see none of the gloom and doom even though people acknowledge the ride ahead may be quite bumpy for a while. Secondly, I am impressed with this very American way of seeing opportunity and rising to the challenge in troubled times. To illustrate this, I see quite a few people who are turning the current pressure some people feel into a business opportunity selling books and workshops on how to make real estate decisions or how to reduce debt. Some authors do that positioning themselves as experts while others occupy the "consumer activism" space defending customers from the nasty tactics of credit card companies and other providers of financial services. And this is quite intense.
So there's a big difference between US and Europe: the Americans are able to see opportunity in almost any trouble, while Europeans see trouble in many opportunities. For example, the way we handled the expansion of the EU to Eastern Europe is perhaps iconic of this: the French started complaining about Polish plumbers "invading" their market and no public figure, no political leader trumpeted the only message that was constructive back then (and perhaps now): "go East young man!"
Since I am in Canada these days and since I am most interested in the momentous changes that have been going on in the field of marketing for the past couple of years, I 'd like to comment a beautiful advertising campaign. It's the Molson campaign that was released many years ago and which plays very well on the existence of stereotypes commonly held by Americans about (did I say a-boot?) Canadians. Quite clearly this is an ad that captures human attention mainly because it's fun and light. See for yourself:
But there are other aspects to it that are interesting amongst which is the fact that it lends itself to sequels and to further exploitation of the dominants stereotypes. Here's a second film that illustrates this:
On the same theme, a couple of friends told me about (a-boot?) somebody who produced a derivative version of the Molson ad that makes huge fun of the cultural divide between French speaking and English speaking Canadians.
Perhaps a good way to bring sterile debates to a fairer proportion than politicians would like to and perhaps a good inspiration for somebody to do something analogous in Belgium because the people of that country deserve a much better political leadership IMHO.
So, what makes a commercial powerful (i.e. capable of seizing human attention in a world of content overload)? What makes it last and get a second life in a radically transformed media environment? I wonder whether there are other ads from past years that could be exploited by modern day communication agencies in the interactive space as shaped by the Internet to deliver high impact campaigns...
"In giving advice, seek to help, not please, your friend."
Solon
Over the past couple of months I've been working on some pretty confidential stuff that made it very difficult for me to share on this blog. However, as I seek to guide my customers towards maximal achievement of their personal and business potential, there is definitely one thing that I am faced with on a near permanent basis: telling them what they need to hear and not what they would like to hear. As an external contributor to their business, I consider integrity as my key asset because it provides the bedrock of coherence, rigorous analysis and compassionate advice. So of course, one of the things I am careful not to let customers do is use me to justify their decisions regardless whether I agree or not with their decisions. Hence the quote above.
Tad James & David Shephard: Presenting Magically: Transforming Your Stage Presence with NLP
Joseph Campbell: The Hero with a Thousand Faces (Bollingen Series (General))
Richard Tanner Pascale: Surfing the Edge of Chaos: The Laws of Nature and the New Laws of Business
Randy Komisar: The Monk and the Riddle: The Art of Creating a Life While Making a Living