Monday, August 8, 2005

Open feedback tool

During this past year I started developing tailored training material for workshops and training sessions I am organising for my customers. The development of material for an event is always an interesting challenge, especially when customers push for a lot of content. The imperative to explain that more often than not less is more is one of the things I have to deal with on a very regular basis. Sometimes I just warn my customer of the effects of pushing for too much content and just do my best to address their requirements. At the end of the day, a customer has their set of criteria that they want to satisfy (efficiency, economy, productivity...). They also have their learning style: for some people it is learning by understanding why, for others it is learning by understanding how and for a third group it is learning by doing. I respect that because my "truth" is not above or more than their "truth".
Sp3220050808121353All this leads to the issue of being able to assess how well a session went for attendees. Capturing and using feedback in a positive way is one of the keys to continuous improvement of any professional activity. Having performance indicators that mean something and can direct future action is an absolute must; of course, the value of a performance indicator lies in its business meaning, not in its existence.
So, I decided to publish under Creative Commons licence the latest version of the feedback tool I am using for the training sessions and workshops I am delivering. The criteria I decided to use make sense for me because they are derived from my definition of the experience I want for my customers when I delver a session. You are free to amend the documents below as you please; just play by the rules of the Share-Alike license of CC. The Excel document is designed to help you exploit the data collected at the end of a session. It is protected without password (so you can unprotect it if you want) and the range in which you can enter data is shaded in blue. And by the way, your feedback on this tool is most welcome!
Download 20050808_FeedbackForm.pdf
Download 20050808_FeedbackForm.doc

Download 20050808_AP_EventFeedback.xls

No comments:

Post a Comment