Wednesday, November 8, 2006

Day of workshops

Just got back from Luxembourg, where I spent most of the day running workshops with entrepreneurs. It's always a very energising and at the same time challenging experience for me.

I guess one of the things I really enjoy about workshops is the the fact that they cannot be scripted or predicted. It takes a hell of a lot of concentration while interacting with an entrepreneur who faces a challeng in business, mainly because the details sometimes become overwhelming.

Part of the job is to continually set and relentlessly pursue micro-objectives. The ability to ask questions in a way that does not bias the answers is also key. Then, of course, to get down to the substance of the issue, one has to listen to the answers and to the zillions of nuances they contain in terms of choice of words, structure of sentences, sequence of concepts, implicit cause-effect links and unspoken ideas...

Feeding customers with ready-made answers as some consultants do is really the easy part, especially in a world of open access to excellent content. Helping customers find the answers or at least the paths to those answers that suit them is quite another level of challenge and service. That's what I like doing and it is quite a fascinating type of work. It's my passion and I am thrilled my passion is also my job.

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